If you need to return a broken or defective item purchased from ARC Services Co., you may do so in the first 30 days after purchase date.
To return an item you have to obtain a Return Merchandise Authorization number (RMA). You can get an RMA number by calling ARC Services Co. Once your return has been approved on the phone, you may send it back to us. The RMA number must be clearly marked on the outside of the box. Do not send any items back without an RMA number; any items sent to ARC without an RMA number will be rejected. ARC does not pay for return postage. ARC can issue you a full refund or send you a brand new item for replacement. ARC will not accept items that have been damaged or improperly installed by the customer. Due to possible damage from improper installation some items must be installed by a factory trained technician to qualify for returns or exchanges. Please see details below regarding those specific items.
If you ordered an item but decided that you do not need it or have ordered it by mistake, you may still return it to ARC within 30 days of the purchase date. Please first call ARC to obtain an RMA. Your item must be in a re-sellable condition in it's original packaging. ARC will charge a 20% restocking fee for this kind of return and refund the rest of the price to you.
There are certain items which cannot be returned to ARC under any circumstances. These include any Generic parts (parts manufactured by a third party and not made by the copier manufacturer), manuals, and software CDs. We generally do not accept returns for circuit boards, but we recommend that you call ARC if you are having a problem with one.
For customers purchasing Transfer Belts:
Due to the complicated installation process and the fragile nature of transfer belts ARC Services Co. must have this item professionally installed by a factory trained technician. Returns for this item are accepted ONLY if the item is returned unopened (factory sealed box) OR if proof can be provided that the item was installed by a technician who can determine that the item is defective. Proof of installation by a factory trained technician is a copy of the installation invoice complete with the contact information of the technician. ARC Services Co. will contact the technician to verify the defect. Once the defect is verified, ARC Services will issue an RMA for the item.
For customers purchasing Imaging Units:
Please read our return terms and guidelines for Imaging Units (PDF Document)
After 30 days you must contact the manufacturer to get warranty service unless the item comes with an extended warranty from ARC.
To obtain an RMA, please call ARC at 1-800-304-5933